How can we help?
Getting started
Install, Head start, your first product, the theme blockDesign studio products
Fonts, colors, shopper switches, sold as designed, holes and pocketsBlock builder
Blocks, joints, hinges and pulls, sizes shoppers can pick, filesQuotes
One-customer quotes, Sign first, the PDF, changes after orderingOrders, files & beds
LightBurn layers, SVG, DXF, job sheets, nesting a bedPlan & billing
The trial, what you pay on studio sales, AI plans, Expansion packsData & privacy
What’s kept, for how long, and how to ask for itStill stuck?
Write to us, or report a problem from inside the appQuestions merchants ask
Which themes does the studio work with?
Online Store 2.0 themes that let you add app blocks to the product template. The app opens your theme editor with the block ready to place.
Do my shoppers need an account?
No. They design and check out like any other product. Signed-in shoppers can keep AI designs they bought on any device.
How is the total worked out?
From your own rates: the variant for the wood and size, then engraving by area, edges, holes, pockets, keyholes, add-ons and quantity breaks. It’s worked out again on the server before checkout, so what the shopper sees is what they pay.
Can shoppers upload their own logos?
If you allow it on that product. Each product has switches for shoppers’ own pictures or logos, the art library, AI designs and the number of lines.
What files do I get for each order?
A PDF proof, LightBurn and SVG files for the laser, DXF for the CNC and a job sheet. Block builder products add each part’s files and a cut list.
What do I pay on studio sales?
Nothing on your first $935 a month. Then 3.1% up to $2,000, 2.5% up to $10,000 and 1.8% above. Only studio sales count, after discounts, without tax or shipping.
What happens if my plan ends?
You can still open the app, but nothing can be sold, saved or downloaded. Products the app set up go to draft and come back when a plan starts. After a year without a plan, your app data is deleted; we email you a month and a week before.
What happens when I uninstall?
Shopify tells us 48 hours later, and everything the app keeps for your store is deleted. Your products, orders and pictures in Shopify stay yours.
Is there a limit on products?
The Studio plan includes 250 studio products and 1 GB of designs. Each Expansion pack adds 250 products and 1 GB for $15 a month.